Report and Email Writing

Full day | Online or in person
Half day email-only version also available

Communicating in writing can be a very different skill to having a conversation. Your work might range from composing in depth reports for projects to having days filled with emails coming and going. Whatever writing you're doing, you need to clearly put across ideas to others in a way that they understand without the benefit of body language, inflection or you being present to clarify details.

This course is aimed at anyone that need to write content as part of their roles. The content is as applicable to managers putting together complex reports as it is to team members who communicate with others over email. Parts of the course focus on the specific needs of different kinds of document, but the overall theme of the day is based around your own written style and balancing that with the needs of your audience to ensure your concepts are fully understood.

What's Covered

This course covers the following topics:

  • Written Communication and Language: Considering context and where misunderstanding can come from
  • Effective Emails (and Letters): Structure and etiquette to focus on being concise and positive
  • Effective Reports: Getting across your core ideas through content and layout
  • Purpose and Action: Knowing what you want to achieve and provoking action in others with your words
  • Added Value for Writing: Statistics, graphics, support evidence and alternative versions
  • The Writing Process: Drafting, editing and ensuring readability
  • Language and Tone: Plain English and understanding the value of spelling, punctuation and grammar

The course is intended to be very interactive and contains a balance of discussion and practical activities. Attendees will be encouraged to explore their own writing to ensure the course focuses on their specific needs, though additional examples are included to give everyone the opportunity to consider alternative situations.

A shorter version of this course, focusing exclusively on writing effective emails, can be delivered in half a day.
All course content can be adjusted for you or your organisation. The course descriptions offer an overview of topics and do not represent an exact format or structure. If you need us to focus on a particular area or would like is to include something we don't mention, just let us know and we'll do our best to make it work for you!