Check out our equality, diversity and inclusion training:
Training and Consultancy
Supporting your services, staff and Customers
with a focus on
We offer training on a range of different topics...

Personal Development

Effective Communication
Troubleshooting and Problem Solving
Basic IT Skills

Working with People

Customer Care and Support
Equality, Diversity & Inclusivity
Dealing with Difficult People and Challenging Situations

Service Management

Service Design and Review
User Experience Investigation
Helpdesk Best Practice


And you can learn in a way that works for you...

Traditional Training

Pick one or more topics and we can deliver a course direct to a group of your staff, tailored to your organisation if needed.
Delivered online or face to face.
(Half a day or more, depending on the topic)

Personal Sessions

Shorter sessions aimed at raising awareness of specific topics, delivered one to one online.
(1-2 hours per topic)

Pick 'n' Mix

Choose a combination of topics, from short awareness modules to more in depth sessions, and have a bespoke course built for you or the staff in your organisation.
(Minimum half a day)


Need someone from outside your organisation to step in and solve a problem?

Help Desk Reviews

Help Desk / Service Desk Best Practice
Query Management Solutions
Unlock Your Support Potential!

Service Management

Develop Service Management Processes
Analyse User Experience
Explore Customer Service Excellence

Project Management

Developing a New User-facing Service?
Need to Procure A New System?
IT/Library Project With No Manager?
Please get in touch and we'll talk about what you need!

About: Supporting People

Priority People is here to help you with the most important part of the services your organisation offers: the people. We recognise that services can only succeed if your staff are perfoming well and the customer/user experiences are the best they can be.

We provide high quality training and consultancy to educate and motivate your teams to be the very best they can be, leveraging their successes to create transformative experiences for your customers.

Priority People can help with...

  • Customer support, communication and troubleshooting skills
  • User experience actvities: find out what customers think
  • Management and organisational skills training
  • Equality, diversity and inclusivity training
  • Service management: everyone working together to deliver.
  • Project management: from idea to delivery and beyond.

Who am I?

Andy Harsent

Director and Trainer


I have spent almost two decades working in higher education delivering the highest quality services and support, working with hundreds of staff and thousands of customers from a range of different backgrounds and cultures.

My focus is entirely on the core to the success of any organisation: it's people. I created Priority People to help others to explore that focus, whether that be the staff that keep the services running or looking at ways to work more closely with customers to give them the best experiences possible. Staff that feel they are doing the best they can will always provide a better service. Customers and users are a lot more likely to come back for more if they feel their experiences are of the highest standard and personalised to their needs.

Traditional corporate cultures and "the customer is always right" approaches can work against these successes, and a few small shifts in awareness and attitude can make all the difference. I can work with existing processes you might have, whether they are homegrown or developed from a framework like ITIL, and help to add the personal element that brings people together and pushes your services another step towards excellence.

You can reach out to me to discuss any of the following:

  • Bespoke training courses covering a range of people and technical skills.
  • Project management for designing, developing, implementing and supporting services.
  • User experience exploration of services, working with people to see what works and what can be better.
  • Reviews of best practices in managing services, combining formalised processes with personal experiences.

I'm always happy to have a conversation, so feel free to get in touch!

Contact Us

Phone: (+44) 07307 688107

What can we help with?