Supporting People Through Change

One day / Two half days | Online or in person

Aimed at operational managers, strategic decision makers and those in a role to support staff in organisations. Change might be a part of the continual improvement of your services or there might be a bit organisational restructure on the horizon. Whatever the change, if staff might need to take on different responsibilities or move between teams, there is often resistance or worry.

Fear of the change and the unknown is understandable, but organisations need to change to stay relevant and competitive. Whatever the change, this course aims to work with managers to better understand the people involved both at management and operational level so that they can offer support throughout and have the best outcome for everyone.

What's Covered

Part 1 (Half Day)
  • What change is and isn't: Why is change important and necessary?
  • Responding to change: How different people handle it and the emotions involved
  • Preparing for changes: Engaging staff early, handling secrets and knowing your responsibilities
  • Impacts of change: How it can affect people and a look at team behaviour/dynamics
  • Monitoring change: Ongoing analysis and why it's worth it

Part 2 (Half Day)
  • Empathetic look at change: Change from the perspective of ground-level staff
  • The role of the manager: Knowing the facts, managing communication, liason activities and coaching staff
  • Communicating through change: Getting buy-in, turning sceptics into champions, communication plans
  • Supporting your staff and teams through change: The K├╝bler-Ross Change Curve and personalising your approach
  • Managing challenging staff: Exploring resistance, maintaining motivation
  • Debrief and review: Lessons learned for every change, finding closure so everyone can look forward
All course content can be adjusted for you or your organisation. The course descriptions offer an overview of topics and do not represent an exact format or structure. If you need us to focus on a particular area or would like is to include something we don't mention, just let us know and we'll do our best to make it work for you!